0 Comments 14
Dec

HVAC company not returning your phone calls? Time to move on!

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“Brenda Kutzler lives in York. She said her refrigerator was making a loud noise. “It just kept getting louder and louder and louder.”

Michelle Clark lives in Rock Hill. She said her freezer was working, but the refrigerator was not.

Both hired Rapid Response Appliance Repair. The owner is John Jackson.

‘That following weekend, it started making the noise again,’ Kutzler said. ‘I called him several times and no answer,” she told Action 9. “I don’t think it’s right for people to treat people like that.’

‘We plug it in. It’s not working. We call him. I call him. I call him. I call him. No response,’ Clark said. ‘It’s just not right. It’s not the right thing to do.'”

Read this story here.

If you’ve been getting the run around from other HVAC companies, stop wasting your time. First impressions are extremely important and if communication is a problem then that typically doesn’t bode well for the service itself. Dealing with an appliance issue is a stressful event. However, that should be the end of your stress. A good HVAC company should always look out for their customers and offer peace of mind.

Apple Valley Eagan Appliance has a stellar reputation, just check out our BBB accreditation. It is our goal to provide excellent customer service on top of doing a good job for your maintenance needs. Call us at (952) 953-0080 with any questions you might have.

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