“Many HomeSmart and Home Service Plus appliance repair plan customers like the peace of mind that the plans offered through Xcel Energy or CenterPoint Energy can provide. But a pattern of complaints on Google and Yelp show wait times of five to 20 days for some customers when a furnace or air conditioner goes on the fritz. Other consumers complained about difficulties canceling HomeSmart and Service Plus plans even after a move and technicians who never show up after the customer takes a day off work.
Similar to an extended warranty, appliance repair plans charge about $20 a month to cover four large appliances such as a furnace, central air conditioner, washer, hot water heater, dryer, refrigerator, dishwasher and range.
The Better Business Bureau of Minnesota and North Dakota lists a number of complaints, but consumers considering a service plan may want to check the hundreds of online reviews before committing. The two companies are rated between two and four stars on Yelp and Google.”
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In theory, having a contract for home appliance repairs is a sound idea. Much like insurance, the rationale is that costs will be significantly less if a problem arises. However, it’s always important to read the fine print on these agreements. Questions like “How long will it take to get service?” and “Will I be charged a cancellation fee?” should have clear answers before you sign up. Like any service, homeowners should do their research and read through reviews of such contract companies.
At Apple Valley Eagan Appliance, we have over 500 positive reviews on Google and PulseM. Additionally, we hold an A+ rating with the BBB. A big reason why our customers and clients appreciate our service so much is that because we value each and every one of them! Call us at 952-953-0080 or visit our appliance repair page for more information.